HelpDesk has with the new version got a modern layout, and a lot of new functions. Here is a sample:
- Web Service functionality to connect other systems to HelpDesk, or to enter information via an external webform
- Enhanced possibilities, and improvements, in the reports
- Enhanced possibilities for the ticket questions
- Possible to create and use your own ticket statuses
- Automatically generated tickets from e-mails, according to rules that you define yourself
- News/forum function
- Logging of events
If you already are a customer, we will contact you to inform about how to upgrade.
If you are looking for a web based ticket handling program, take the chance to test HelpDesk at no cost. Click here to order a free trial site.
You can also get a glimpse of the new version via this slide show, and read more about HelpDesk on our web site.
Please contact us if you want to learn more.