Many of the questions handled by the support are recurrent. In your FAQ (Frequently Asked Questions) you can gather these questions, but it is not always easy to get the customers to search for the information here on their own accord. We have therefore made it possible for you to automatically refer the customers to the FAQ questions for the selected objects before the tickets are registered.
By using this FAQ function you can in a more firm way make sure the customers check to see if the answer to their question has already been saved. Using the FAQ means they are given the possibility to find the answer to their question in a faster and easier way, at the same time as the support is unburdened.
Please see the instruction video below in order to learn how you do to redirect the customers to the FAQ before ticket registration.