Artologik HelpDesk met the City's criteria of user-friendliness and cost-effectiveness. The City also chose to invest in the HD-Advanced and HD-LDAP plugins.
HD-Advanced allows for grouping support organizations and customer organizations and HD-LDAP connects the trouble ticket program to the City's user directory server thus securing constant automatic updates of all user details in HelpDesk.
Read more about HelpDesk and available plug-ins
Visit the City of Malmö website